Training Conflict Management

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Description

In life interacting with other individuals will definitely find a conflict. No exception in the world of work. Conflict in a company is sometimes needed to be able to create the right process development mechanism and increase competitiveness. There are many things to consider why conflict is needed. Proper handling of conflict can actually develop a legitimate corporate culture properly. The process of developing a maximum corporate culture can be optimized through conflict. The aspect of conflict that is managed based on competition status can acculturate strong values, especially if the conflict itself is carried out in line with the process of optimizing the corporate culture in the organization. Conflict if managed properly can produce a stimulation of business growth properly. This training will discuss how to manage conflict well so that the company will not be harmed by the conflict.

Through case studies, interactive discussions, and direct practice, participants will learn about mediation and negotiation techniques that can be applied in the workplace. This training not only aims to resolve existing conflicts, but also prevent problems from occurring in the future, creating a more harmonious and productive work atmosphere.

 

Objectives

After participating in the training, participants are expected to:

1. Understand the factors that cause conflict in the work environment.
2. Develop effective communication skills to resolve conflicts.
3. Apply mediation and negotiation techniques in problem solving.
4. Build a more solid and harmonious team.

 

Course Content

1. Introduction to Conflict Management
   • Definition and types of conflict
   • Basic Concepts of Conflict Management and Its Development
   • Impact of conflict in the work environment

2. Causes and Impacts of Conflict

• • Background of Conflict
  • Sources of Conflict
  • Types of Conflict
  • Response to Conflict that Occurs
  • Analysis of the impact of conflict on teams and organizations

3. Effective Communication

• • Communication techniques in resolving conflict
  • The role of empathy in interactions between individuals

4. Mediation and Negotiation Techniques

• • Principles of effective mediation
  • Managing Conflict
  • Problem Solving
  • Negotiation strategies to reach agreement

5. Conflict Prevention Strategy

• • Optimizing the Competitive Climate
  • Approaches to creating a harmonious work environment
  • Practices of building trust and collaboration

6. Obstacles and Solutions that Often Occur in Implementation
7. Discussion and Case Studies

 

Benefits

• • Improve the ability to manage conflict in the workplace.
  • Create a more positive and collaborative work atmosphere.
  • Develop communication skills to solve problems.
  • Reduce stress and increase team productivity.

 

Participants

This training is intended for:

1. Staff, Supervisors, Managers and above from the HR Division or other divisions that require this training
2. Negotiators, Practitioners, Professionals or anyone who wants to increase their knowledge about conflict management

Place

• • Ibis Style Yogyakarta
  • Gino Feruci Bandung
  • Sofyan Betawi Menteng Jakarta
  • Harris Seminyak Circle Bali
  • In House Training*
  • e-Learning*

 

The Facility

Hard Copy Material, USB Flash disk, Training Kits, Coffee Break & Lunch, Certificate, Souvenir

 

Investment
Rp. 6.500.000,-/participant
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