Every company or entrepreneur wants loyalty from customers. Because of the presence of that customer loyalty, companies and entrepreneurs could earn and for the continuity of its business. Actually, a company can be said to be successful if customers loyal owned increased. The converse if that fails then owned loyal customers decreases. This shows that the company is able to manage customer expectations so that eventually they are ‘close’, ‘feel jibe’, and ‘feel comfortable’. But that does not mean that there are loyal customers who will not turn. Someday they can decide to move to competitors who offer ‘value’ for the better. It required more effort again so that loyal customers do not turn and remain a valuable asset. This training will provide insight into creating loyal customers and to optimize the company’s ability to achieve the strategic goals of the company.



After this training, participants will:

  1. Understand the concept of creating loyal customers;
  2. Knowing the tricks in order to gain loyal customers;


Course Content

  1. Concept create loyal customers
  2. customer approach
  3. Creating value brands
  4. Respect customer feedback
  5. Tips and tricks to get loyal customers
  6. Measuring customer satisfaction
  7. Case Study and Discussion



This training is intended for:

  1. Supervisor, Manager or the upper level of the Human Resources Division or other divisions that require this training;
  2. Practitioners or professionals who want to increase knowledge about Create Loyal Customers



    • Ibis Style Hotel Yogyakarta
    • Gino Feruci Hotel Bandung
    • Sofyan Betawi Menteng Hotel Jakarta
    • Harris Seminyak Hotel Bali
    • In House Training*


The Facility and investment

    • The facility: Hard Copy Material, USB Flash disk, Training Kits, Coffee Break & Lunch, Certificate, Photo Group, Souvenir
    • Investment of Rp. 6000.000,- (Six million rupiah) per participants nonresidential
    • The price is not including taxes



    • Using the Zoom Application
    • The facility: Hard & Soft Copy File, USB Flashdisk, Training Kits, Certificate, Souvenir
    • Investment of 4.000.000,- (four million rupiah) per participants nonresidential
    • The price is not including taxes



Yunita Anggarini, SE., M.Si and Team


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