Training Customer Value Solutions

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Description

In an increasingly competitive business world, understanding and creating customer value is a crucial aspect for the sustainability and growth of an organization. This Customer Value Solutions training is designed to help government employees and companies identify customer needs and expectations and create solutions that can increase satisfaction and loyalty. With an approach based on experiments and real case studies, participants will learn how to formulate the right strategy to provide significant added value to customers.

Participants will also be taught how to analyze customer preferences and behavior, as well as how to utilize data to improve customer experience. This training will not only provide insight into how to serve customers better, but also on how to create sustainable relationships between organizations and customers. With an increased understanding of customer value, participants are expected to be able to improve the performance and reputation of the organization.

 

Participants

• Government employees who interact with the public.
• Marketing and customer service staff in companies.
• Management who want to improve customer value strategies.

 

Course Content

1. Introduction to Customer Value
   • What is customer value and why is it important?
   • Different types of value sought by customers.
2. Customer Needs and Expectations Analysis
   • Techniques for exploring customer needs and expectations.
   • Using surveys and interviews for data analysis.
3. Value Creation Strategy
   • Formulating solutions based on customer needs.
   • Making products and services more relevant and attractive.
4. Performance Metrics and Evaluation
   • Measuring customer satisfaction and loyalty.
   • Using data to improve service.
5. Case Studies and Simulations
   • Real case analysis in increasing customer value.
   • Simulation practice of interactions in creating solutions.

 

Training Benefits

• Increasing customer satisfaction and loyalty.
• Strengthening analytical skills and service strategies.
• Creating sustainable added value for the organization.

 

Participants

• Government employees who interact with the public.
• Customer service staff in companies.
• Managers and professionals who want to improve the quality of service.

Place

• • Ibis Style Hotel Yogyakarta
  • Gino Feruci Hotel Bandung
  • Sofyan Betawi Menteng Hotel Jakarta
  • Harris Seminyak Hotel Bali
  • In House Training*
  • e-Learning*

 

The Facility
Hard Copy Material, USB Flash disk, Training Kits, Coffee Break & Lunch, Certificate, Souvenir

 

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