Training Leadership Excellence: Leading High Performance Teams

Deskripsi Training

Training Leadership Excellence: Leading High-Performance Teams in Property & Hospitality Business dirancang untuk meningkatkan kemampuan Manager dan pemimpin organisasi dalam membangun, mengarahkan, dan mengembangkan tim berkinerja tinggi di lingkungan property dan hospitality.

Dalam industri yang sangat bergantung pada kualitas people dan service, seorang Manager tidak hanya dituntut mampu mencapai target operasional, tetapi juga harus mampu membangun team alignment, employee engagement, accountability, collaboration, dan service excellence. Training ini membekali peserta dengan pendekatan kepemimpinan yang aplikatif untuk menghadapi tantangan people management, performance management, konflik, perubahan, serta tuntutan customer dan business performance.

Peserta akan diarahkan untuk mengembangkan pola pikir dari managing people menjadi leading people, sehingga mampu menciptakan tim yang lebih produktif, adaptif, customer-oriented, dan memiliki ownership terhadap hasil kerja.

Tantangan

- Manager harus mampu menjaga keseimbangan antara pencapaian target bisnis, operational performance, dan kualitas pelayanan.
- Tingginya tuntutan customer experience membutuhkan tim yang konsisten, responsif, dan memiliki service mindset.
- Perbedaan karakter, generasi, kompetensi, dan gaya kerja dapat memengaruhi teamwork dan produktivitas.
- Manager sering menghadapi tantangan dalam memberikan feedback, melakukan delegasi, menangani konflik, dan mengelola employee performance.
- Koordinasi lintas departemen menjadi semakin penting karena property dan hospitality melibatkan berbagai fungsi yang saling bergantung.
- Perubahan kebutuhan bisnis, teknologi, dan customer expectations menuntut pemimpin yang mampu membangun tim yang adaptif dan siap menghadapi perubahan.

Tujuan Training

Setelah mengikuti training, peserta diharapkan mampu:

- Memahami prinsip leadership excellence dan peran Manager sebagai strategic people leader.
- Membangun dan memimpin high-performance team dengan budaya collaboration, accountability, dan ownership.
- Meningkatkan kemampuan komunikasi, delegasi, empowerment, coaching, dan performance management.
- Meningkatkan employee engagement dan mengembangkan potensi anggota tim secara efektif.
- Menangani konflik, difficult conversations, dan berbagai tantangan people management secara profesional.
- Memimpin perubahan serta menjaga performance dan service excellence dalam menghadapi tekanan operasional dan tuntutan bisnis.

Peserta Training

Training ini direkomendasikan untuk:

- Manager dan Senior Manager di bidang property dan hospitality.
- Assistant Manager, Department Head, dan Division Head.
- Property Manager dan Hospitality Manager.
- Operation, Engineering, Facility, dan Building Management Manager.
- Front Office, Guest/Customer Relations, Tenant Relations, dan Service Manager.
- HR/People Development Manager yang terlibat dalam pengembangan leadership.
- General Manager dan senior leaders yang bertanggung jawab terhadap people dan business performance.

Materi Training

Leadership Excellence in Property & Hospitality Business

- From Manager to Strategic Leader
- Leadership Challenges in Property & Hospitality

Building High-Performance Teams

- High-Performance Team Characteristics & Culture
- Team Alignment, Collaboration & Accountability

Leading Diverse & Multigenerational Teams

- Managing Different Personalities, Generations & Work Styles
- Building Inclusion, Trust & Team Cohesion

Strategic Communication for Leaders

- Effective Managerial & Leadership Communication
- Communication Across Departments & Stakeholders

Delegation, Empowerment & Accountability

- Effective Delegation & Empowerment
- Building Ownership & Accountability

Performance Management for Leaders

- Setting Performance Expectations & Key Performance Indicators
- Performance Monitoring, Feedback & Corrective Action

Coaching & Developing People

- Coaching Skills for Managers
- Employee Development & Career Growth

Motivation & Employee Engagement

- Understanding Employee Motivation & Engagement
- Building a Positive & High-Performance Work Environment

Managing Conflict & Difficult Situations

- Workplace Conflict Identification & Resolution
- Handling Difficult Employees & Difficult Conversations

Leading Service Excellence

- Service Leadership & Customer-Centric Culture
- Driving Consistent Service Quality Through People

Cross-Functional Leadership & Collaboration

- Building Collaboration Across Property & Hospitality Functions
- Managing Interdepartmental Priorities & Performance

Stakeholder Leadership & Influence

- Influencing Without Authority
- Managing Internal & External Stakeholder Relationships

Leading Under Pressure & Operational Challenges

- Decision Making Under Pressure
- Maintaining Team Performance During Critical Situations

Change Leadership & Organizational Agility

- Leading Change & Managing Resistance
- Building Adaptive & Change-Ready Teams

Leadership Decision Making & Problem Solving

- Critical Thinking & Strategic Problem Solving
- Decision Making for Business & People Challenges

Leadership Excellence Action Plan

- Individual Leadership Gap & Development Assessment
- Personal Leadership Improvement & 90-Day Action Plan

Metode Training

- Interactive presentation dan facilitated discussion.
- Leadership case study berbasis situasi property dan hospitality.
- Group discussion dan problem-solving exercise.
- Role play untuk delegation, coaching, feedback, conflict, dan difficult conversations.
- Leadership simulation dan decision-making exercise.
- Self-assessment dan individual leadership reflection.
- Penyusunan 90-Day Leadership Improvement Action Plan.

Output yang Diharapkan

Setelah mengikuti training, peserta diharapkan memiliki kemampuan untuk:

- Menerapkan strategic leadership mindset dalam mengelola tim dan mencapai business objectives.
- Membangun high-performance team dengan komunikasi, collaboration, accountability, dan ownership yang lebih kuat.
- Mendelegasikan pekerjaan secara efektif sekaligus memberdayakan anggota tim.
- Melakukan coaching, memberikan feedback, dan menangani performance issues secara konstruktif.
- Meningkatkan employee engagement dan mengembangkan kompetensi anggota tim.
- Mengelola konflik dan difficult conversations secara profesional.
- Mendorong budaya customer-centric service excellence melalui kepemimpinan yang efektif.
- Memimpin tim dalam menghadapi perubahan, tekanan operasional, dan tantangan bisnis.
- Menghasilkan 90-Day Leadership Improvement Action Plan yang dapat diterapkan setelah training.

Waktu

Tempat

- Ibis Styles Hotel Yogyakarta
- Ibis Styles Hotel Malang
- Quest Hotel Darmo Surabaya
- Harris Seminyak Hotel Bali
- Gino Feruci Hotel Bandung
- Dreamtel Hotel Jakarta
- In House Training*
- Online Training*